This Agreement comes into force once we have accepted your order for the Services. By submitting this order, you agree to these terms and conditions. If you are registering or purchasing this product on behalf of someone else, you undertake to ensure that they are aware of and agree to these terms and conditions. We will provide acceptance of the order by post or email, sent to the email address you supplied at sign-up.
We will supply the Services in accordance with this Agreement. In doing so, we shall exercise the reasonable care and skill expected of a telecommunications operator, but no telecommunications service can be supplied without occasional faults. We will attempt to remedy any faults as soon as we can reasonably do so.
From time to time, we may vary some aspects of the Services, but we will try to inform you of these changes. Occasionally, we may suspend the Services due to operational or technical reasons. If this occurs, we will try to inform you and we will attempt to restore the Services as soon as we reasonably can.
2. Charges & Payments
Our service is charged monthly in advance. Numbers and/ or associated services that incur a monthly charge will require a Direct Debit mandate to be completed and returned within 7 working days from your order.
The prices displayed on the website are the prices you pay. Any non-geographic numbers and associated services that are denoted as free of charge will continue to be free as long as the usage threshold is achieved.
In the case of any number being registered on the website which is not accompanied by a pay monthly package, we require the number to be used within 30 days from activation. If the number has no usage within 30 days we may deactivate it. This number will then be available for other customers to register.
Each of our monthly call packages gives you a volume of call routing minutes to UK landlines, UK mobiles or a mixture of both. In the event you become close to exhausting your monthly package allocation then you will be sent email notification making you aware. When receiving this notification you will have the choice to increase your monthly call package to one offering more inclusive minutes or manually top up your account with additional call credit via your online account.
We will send you a VAT invoice by email notification to your current email address as held on our system, 5 working days prior to collection. You must inform us promptly if you believe the bill to incorrect, and it is your responsibility to keep your email address and payment details up to date.
If your Direct Debit payment fails due to you manually cancelling the payment, your bank declining the payment, or through you switching banks and not notifying us beforehand then your number could be disconnected.
3. Service Misuse
You must not misuse the Services or permit anyone else to misuse them.
Examples of misuse are:
- Sending messages or making communications which are offensive, abusive, indecent, defamatory, obscene or menacing;
- Using the service for fraudulent, illegal or immoral purposes, or to cause annoyance, inconvenience or needless anxiety;
- Failing to carry out any reasonable instructions from Lanonyx Telecom Ltd which we believe to necessary in the interests of safety or to maintain the quality of Services;
You must at all times, ensure that you use the services (including any telephone numbers, IP Addresses etc supplied by us) in accordance with applicable laws and regulations.
We may suspend your use of the Services or terminate this Agreement if you misuse the Services or use them in contravention of any applicable law or regulation.
Our relevant services are regulated by PhonepayPlus and we fully support the Code of Practice, available at www.phonepayplus.org.uk, which contains the rules governing the content and promotion of premium rate services
We cannot be held liable for any regulatory or legal action taken as a result of non-compliant services created by you via our customer management portal. Please seek specific advice on regulatory compliance directly from PhonepayPlus.
5. Intellectual Property
All websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively "marks") of Lanonyx Telecom Ltd are and shall remain the exclusive property of Lanonyx Telecom Ltd throughout the world. Nothing in this Agreement shall grant you the right or licence to use such marks.
6. Liability & Indemnity
Nothing in this Agreement excludes or limits our liability for any liability that cannot be excluded or limited by law.
You accept and agree that you will have no claim against Lanonyx Telecom Ltd or any underlying network access provider if you are unable to access the Service and the exclusions and limitations of liability in this clause shall apply to all claims arising from your use of the Service including claims against our business associates.
We shall not be liable for you or any third party in contract, tort, including any liability for negligence or breach of statutory duty, or otherwise, for any loss of revenue, business, anticipated savings, profits, (whether or not in each case they are considered to be direct or indirect losses) corruption or destruction of data, or for any indirect or consequential loss howsoever arising, or in connection with any computer virus or system failure even if we are expressly advised of the possibility of such damage or loss.
In the event of any failure in the Service, we shall not be liable for any charges incurred by you, should you divert your traffic to another provider.
You will indemnify Lanonyx Telecom Ltd from and against any and all costs, expenses, (including reasonable legal fees), claims, demands and actions arising from or related to any breach of this Agreement or any misuse of the Service or Equipment (whether or not supplied by Lanonyx Telecom Ltd).
We shall not be liable to you for any loss or damage due to any cause beyond our reasonable control such as failure or shortage of power supplies, acts or omissions of other communications providers, compliance with any law or court order, acts or omissions of local or central government or other competent authorities.
We shall not be in breach of this Agreement for any delay or failure in performance if such delay or failure is due to a cause beyond our reasonable control.
Cancellation of your service is subject to 30 days notice period, notification of when you want this period to commence can be done via email to email@example.com or in writing to the following address:
Either party can terminate this agreement with immediate effect by giving written notice to the other if the other:
- Commits a material breach or persistent breaches of this agreement (including a failure to pay any sums due under this agreement) and, where such breach is capable of being remedied, fails to do so within 14 days of written notice to do so;
- Is subject to bankruptcy or insolvency proceedings, becomes insolvent, makes any composition or arrangement with or assignment for the benefit of its creditors, or goes into either voluntary (otherwise reconstruction or amalgamation) or compulsory liquidation, or a receiver or an administrative receiver is appointed over its assets.
Lanonyx Telecom Ltd may (without losing or reducing any other right or remedy) suspend the Services in whole or part without notice if:
- Within 10 days of a written demand being sent to the Customer, at the current email address which you have notified us, you fail to pay any charges due to Lanonyx Telecom Ltd under this Agreement.
- The Services are used in breach of clause 3
Lanonyx Telecom Ltd may terminate this Agreement with immediate effect on written notice in order to comply with the decision or action of a competent regulatory authority.
Unless the Service is terminated by us without cause you shall not be entitled to a refund of any charges paid. In order to ensure efficient use of number capacity, Lanonyx Telecom Ltd reserves the right to recover numbers that remain unused for a continuous period of at least six months
We reserve the right to add to and/ or amend the terms of this Agreement at anytime. Customers will be notified by posting such changes on the Lanonyx Telecom Ltd website. Any changes or amendments will become effective 14 days from the date of posting.
Some services, including the delivery of calls to Emergency services, are provided on behalf of Lanonyx Telecom Ltd by other service providers who are approved by Ofcom as a provider of Publicly Available Telephone Services. 08numbers.com is a trading name of Lanonyx Telecom Ltd, (company number 07658086).